Popeyes Headquarters & Corporate Office

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• Good evening, 

  On Tuesday August 16th at 12:33pm I placed an online order on the Popeyes app just as I have done several times in the past. My order was extremely simple just fries, coleslaw, and mashed potatoes. I arrived at the restaurant (1324 Dunn ave Jacksonville Fl 32218) around 12:45pm to pick up my order.  I drive to the drive through speaker and let the worker know I am picking up an online order, she tells me to pull around. When I get to the pickup window she tells me to pull up to the pole. I simply ask how long will it be because I am on my lunch break. The “manager” in the blue shirt (everyone else’s shirt was orange) immediately has an attitude with me and says, “I don’t know, we have to prepare it”. I then pull up to the window and wait for about 20 minutes until an older man finally comes to my car window and says they don’t have my order. I pull up the receipt on the app and show him. He says you need to talk to the manager so I pull back to the pickup window and attempt to show the manager my receipt but she refused to look at it telling me there is nothing she can do and that I need to leave. She was extremely rude and unprofessional and would not even try to listen to me or honor my receipt. This was the worst experience I’ve ever had. I’ve never experienced such poor service in my life. At this point I leave the restaurant in tears and in complete utter disbelief of what just happened. I’m thinking how is this fair for her to treat people like this when I am simply just trying to order lunch. I intend to take legal action. No one deserves to be treated this way. I’d love for someone from the corporate office to call me to further discuss this matter. 

                                           

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• You really need to look at the reviews to your stores and make much needed changes. your store in KISSIMMEE FLORIDA 34743 is ATROCIOUS and the reviews speak for themselves. Popeyes is going right down the loo with the rest of the crappy chains left! GROSS! DO BETTER!!!

• Your store in Southfield Michigan is horrible. Every time I go there my order is wrong. I asked if I could pay for 6 additional spicy wings and was told that they didn’t have any more wings, but the car behind me ordered 24 wings and got them. The restaurant in Southfield Michigan should be closed down because the management and their team is not professional and very disrespectful.

• I love Popeyes tasty chicken , the trouble I have is there service, I’ve been to Sunrise Blvd., Fort Lauderdale Commercial Blvd., Federal Highway in Hollywood, at 4:41 in Hollywood every single one of them get my order wrong every single time very disappointing service, and have to make a decision that I’m not going back any longer and when I called customer service they gave me the opportunity to get a coupon which I don’t want I just want them to get my order right so disappointed that I’m not gonna go back because I don’t wanna feel like this any longer

• I ordered from one of the restaurants in Michigàn through door dash because I'm disabled and couldn't get out on Saturday Feb 25, 2023 needless to say half my order was not in the bag. I called the restaurant and the person told me I need to take it up with door dash. I'm sorry but door dash didn't put the order togerher. Where is my food or my money.

• Palatka,Florida franchise 32177 The people that work and manage the place are rude and miss treat the customers. They keep sharing old, hard, dried out chicken that’s greasy that spent most the day under the light and when we called back and ask why we were sold old chicken they said if you don,t like it go over to publix supermarket they’re next-door. So that’s exactly what I will do for now on. I don’t have to be treated this way, and in the past year you have doubled the cost of your chicken. I got worst service than ever but the most important thing is have been treated, so you can delete this if you want I will continue bashing Popeyes chicken on social media with the rest that has had the same treatment from this franchise. It’s not just me I have a nice day.

• I went to your store at 1324 Dunn Ave in Jacksonville, FL on 3/26/23 @ 7:05 p.m. I asked for a spicy chicken sandwich combo. I was told that they had none. I asked for a 3 piece mild, white meat and was told they only had breast mild and spicy dark meat. When I get to the window I hear the guy working the front counter yell out for a spicy chicken sandwich. I said I thought there was no spicy chicken sandwich. The young lady at the window says "We don't"..I say he just called out for one.. she replies "I mean it's going to be a wait"..I tell her you didn't say it was a wait you said there was none... she says "Well do you wanna wait"...I told her I've already paid for my food.. she said "ok" and turned and closed the window. Why was I not given the option to wait which I would have because that was what my son wanted. There is always something at this place.

• Have serious issues in Palm Bay Road location. I was in the drive thru with no other cars in front of me. Person asked me to hold on so I did. Comes back after a long wait to say they aren’t talking orders at the drive through at this time. So I parked and went in. A few people were waiting for their food. Took quite a while before being greeted. While waiting : almost all chairs in the dining room were on top of the tables as if they were closed, the person from drive through was vaping! Not sure she realized anyone saw that. Another person in back leaning over the counter texting on their phone. Everything came across very disorganized- with 6 or more workers visible.
  Placed the order and .. wait. Finally when the next person orders spicy chicken, they tell them it’s a wait and that I’m waiting as well- ok someone could have told me that or asked if I’d wait but- awesome- fresh chicken is worth the wait. However, I would have ordered the family meal but was told they only had fries. When another person asked about sides they explained that they had them but no lids ( wondering why they didn’t wrap in plastic or foil). . Smh 🤦‍♀️ . Phone texter has moved and is now in a chair still visible to all up front ( on break? 🤷‍♀️ )Btw-the remaining cars in the drive through seemed to be helped- apparently they were still taking drive through orders.. just not mine.
  All of this was happening between 4:45-5:15 pm.
  Since Covid I’m so much more patient and understanding. This was pretty bad. Stopped elsewhere for side dishes. Up side is at least the chicken and biscuits were good.

• Today at 500pm I went through the drive thru to order some food. The store manager which noticed me and my daughter became very rude, over some personal issues he had. He told his cash not to ring us up and took my debit card. He then canceled my order and told us to get out of his line. We did not get our food.